Medford’s water woes are a result of mismanagement, poor oversight, and a failure to heed the voice of the city council which is informed by and reflective of the voice of the citizens on this issue. Because of all of the pain and anxiety created around this issue, the rate increase recently issued by the Massachusetts Water Resource Authority had a particular sting. I supported the call for an audit of the water and sewer enterprise account and have encouraged new leadership in the meter implementation project. I support the idea to examine a graduated rate of billing. I have suggested the need for a clear written policy on water bill abatements.